Sales conditions

Offer and sale of products on our website ("mastrocashmereitaly.com") are governed by these General Terms and Conditions of Sale.

Products purchased on mastrocashmereitaly.com are sold directly by MASTROCASHMEREITALY of Fabrizio Mastrizzi ("MASTROCASHMEREITALY" or "Seller"), with registered office in Italy, Via San Marino, 114 - 10137 Turin, Company Registration Number, F.C. MSTFRZ83S16L219U and VAT Registration No. IT11844180015.

You can request any information to MASTROCASHMEREITALY through our support services: contact our Customer Service.

If you need further information go to the Customer Service area. There you can find information on orders and shipments, refunds and return of products purchased on mastrocashmereitaly.com.
For any other legal information, consult the Privacy Policy and Right of Withdrawal sections.


1. Our trade policy

1.1
The Seller offers products for sale, on mastrocashmereitaly.com, and carries out its e-commerce activity exclusively towards its end users, i.e. "consumers".

1.2
When we speak of a "consumer" we refer to any natural person who acts on mastrocashmereitaly.com for purposes not related to his or her commercial, entrepreneurial or professional activity, possibly carried out. If you are not a "consumer", we invite you to refrain from entering into commercial transactions through mastrocashmereitaly.com.

1.3
In consideration of its trade policy, the Seller reserves the right not to process orders from parties other than the "consumer" or in any case orders that do not comply with its trade policy.

1.4
These General Terms and Conditions of Sale exclusively regulate the offer, submission and acceptance of purchase orders relating to products on mastrocashmereitaly.com between users of mastrocashmereitaly.com and the Seller.

1.5
The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties other than the Seller that are on mastrocashmereitaly.com through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties other than the Seller, we recommend that you verify their conditions of sale, because the Seller is not responsible for the supply of services by third parties other than the Seller or for the execution of e-commerce transactions between the users of mastrocashmereitaly.com and third parties.

2. How to conclude a contract with MASTROCASHMEREITALY

2.1
To conclude a purchase contract of one or more products on mastrocashmereitaly.com, you will have to fill in an electronic order form and send it to the Seller, electronically, following the relevant instructions.

2.2
Before proceeding with the purchase of products, through the submission of the order form, you will be asked to carefully read the General Terms and Conditions of Sale and the Information on the right of withdrawal, to print a copy using the print command and to save or to reproduce a copy thereof for your own personal use. We will also provide you with a summary of commercial and contractual conditions we offer for the purchase of products, which contains a reference to the General Terms and Conditions of Sales and a summary of information on the essential characteristics of each ordered product with the corresponding price (including all applicable taxes or fees), the type of payment that you may use to purchase each product, delivery methods for the products purchased, procedures for handling complaints by the trader, shipping and delivery costs; as well as the references and geographic and email addresses of the Seller and the date by which the Seller undertakes to deliver the goods. The Seller will also provide you with a summary of the conditions and methods for exercising your right of withdrawal, as provided for in Articles 52 et seq. of Legislative Decree, No. 206 of 6 September 2005 (the “Consumer Code”). If applicable to the purchase, you will be informed that, in case of withdrawal, you will have to bear the cost of returning the products. In any case, you will be reminded of the existence of the legal guarantee of conformity of goods, you will be provided with contact details of our after-sales service.

2.3 In the order form, displayed immediately before the conclusion of the purchase contract, we will provide you with summary information about the essential characteristics of each ordered product, the related price (including all applicable taxes or fees) and shipping costs ( including any additional costs incurred by you for having chosen a different and/or faster shipping type and delivery than the standard one). The contract is concluded when the Seller electronically receives your order form, after verifying the correctness of the data relating to your order.


2.4
The order form will be stored in our database for the period of time necessary to process the orders and in accordance with the law in any case. You can access your order form by consulting the My Orders section.

2.5
When submitting the order form, you will be informed that this submission implies the obligation to pay the indicated price. Before submitting the order form, you will also be asked to identify and correct any data entry errors.

2.6
The language available to conclude the contract with the Seller is Italian.

2.7
Once the contract is concluded, MASTROCASHMEREITALY shall process your purchase order.

2.8
The Seller may not process your purchase orders which do not provide sufficient guarantees of solvency or which are incomplete or incorrect or in the event of unavailability of the products.

In these cases, we will inform you by email that the contract is not concluded and that the Seller has not followed up on your purchase order specifying the reasons.

If the products, presented on mastrocashmereitaly.com, are no longer available or for sale at the time of your last access to the site or the sending of the order form, it will be the Seller's responsibility to inform you promptly and in any case within thirty (30 ) days from the day following the day on which you have sent your order to the Seller, the unavailability of the ordered products. In the event that the order form is submitted and the price has been paid, the Seller shall reimburse, without undue delay, what you have already anticipated and the contract will be terminated between the parties.

2.9
By electronically sending the order form, you unconditionally accept and undertake to comply with these General Terms and Conditions of Sale in relations with the Seller. If you do not agree with any of the terms set out in the General Terms and Conditions of Sale, please do not submit the order form for the purchase of products on mastrocashmereitaly.com.

2.10
By submitting the order form, you confirm that you know and accept the General Terms and Conditions of Sale and the additional information contained on mastrocashmereitaly.com, also referred to through links, including the General Conditions of Use and the Privacy Policy and the Disclosure on the right of withdrawal.

2.11
Once the contract is concluded, the Seller will send you, by email, a receipt of the purchase order, containing the General Terms and Conditions of Sale and the summary document on the Right of Withdrawal and therefore, all the information already contained in the summary of the commercial and contractual conditions displayed before proceeding to the purchase.

2.12
We remind you that the product you purchase is intended exclusively for the country in which you place your order; therefore, if you decide to place the product in a different country, you are responsible for placing it and you are required to follow the applicable regulations and restrictions both for export from the country where you purchased the item and for import into the country in which you intend to take it. MASTROCASHMEREITALY disclaims here and now any responsibility in this regard.

3. Guarantees and indication of product prices

3.1
Only first-quality products are offered for sale on mastrocashmereitaly.com. These products are purchased or produced directly by the Seller with materials, manufacturers and retailers carefully selected for their rigorous quality controls.


3.2
The Seller does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.

3.3
The main characteristics of the products are shown on mastrocashmereitaly.com within each product page. The products offered for sale on mastrocashmereitaly.com may however not correspond to the real ones in terms of image and colours due to Internet browser and monitor used.

3.4
Product prices may be subject to change. Make sure of the final sale price before submitting the relevant order form.

3.5
Purchase requests from countries not included among those displayed on the splash page cannot be accepted by the Seller.

3.6
All products are provided with an identification tag. We ask you not to remove the tag from the purchased products, of which they are an integral part.

3.7
According to Article 57, paragraph II, of the Consumer Code, you shall be liable for any decrease in value of the products purchased on mastrocashmereitaly.com consequent to a use of the products other than that necessary to ascertain their nature, characteristics and functioning. Therefore, in case of exercising your right of withdrawal, the Seller is entitled not to accept the return or not to fully refund the amounts paid for the purchase, in relation to those products that are not provided with the relative tag or that had their essential and qualitative characteristics altered or that have been damaged, as better explained in paragraph 8.10.

3.8
All products sold by the Seller are covered by the legal warranty of twenty-four (24) months for lack of conformity, in accordance with the applicable law. The lack of conformity of the product must be communicated to the Seller within two (2) months after its discovery. The lack of conformity may be communicated to the Seller by contacting the Customer Service. In case of lack of conformity you shall be entitled to request the repair or return of the product. In the event that the aforementioned remedies are not possible or are excessively burdensome, you shall be entitled to a reduction in the paid price or termination of the purchase contract, in accordance with Article 130 of the Consumer Code.

4. Payments

4.1
To pay the price of the products and the corresponding shipping and delivery costs, you can follow one of the methods indicated on the order form. In no event shall you be charged costs higher than those actually incurred by the Seller, in relation to the payment instrument you have chosen.


4.2
In case of payment by credit card, the financial information will be forwarded, via an encrypted protocol, to PayPal or other banks, which provide the related electronic payment services at a distance, without any third parties having access to them in any way. Furthermore, such information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the corresponding refunds in the event of any return of products, following the exercise of your right of withdrawal, or if it becomes necessary to prevent or report the commission of frauds on mastrocashmereitaly.com to the police.


5. Shipping and delivery of products

6.1
For specific details on product shipping and delivery methods, go to the Shipping section, in the Customer Service area. Please pay attention to what is specified in this section because the information contained therein forms an integral and essential part of these General Terms and Conditions of Sale and, therefore, they are considered to be fully known and accepted at the time of submitting of the order form.

7. Customer service

7.1
You can request any information through our support services: contact our Customer Service. For more details, go to the Customer Service area.

7.2
We would like our Social channels (Facebook and Twitter) to also be a place for dialogue and sharing.

The pages are open to everyone's comments and the goal is to open a dialogue with all users; in short, the following behaviours are not allowed:

(i) We are happy to receive your comments when they are consistent and pertinent: we reserve the right to remove those not related to individual discussions, those concerning activities of external sites, commercial promotions not authorized by MASTROCACHEMEREITALY


(ii) We will delete the comments of all those who use a language in violation of the rules of good manners, scurrilous and aimed at damaging the reputation of those who manage or moderate this page or other users; moreover, offensive comments regarding ethnic, political, religious minorities or other will not be tolerated.


(iii) No conduct in violation of copyright and / or registered trademarks used without prior authorization will be allowed.


We therefore remind you that illegal activities aimed at defaming or threatening, spreading personal data of third parties without being authorized will not be tolerated. In this case, we will contact the competent authorities.


If we consider it appropriate, we will report the content in question to Facebook and Twitter. Furthermore, after repeated harmful behaviours of this policy, the responsible user may be banned.


We also ask you not to share directly or indirectly any information regarding Your purchase orders on our websites and information concerning your personal data.

For requests regarding assistance, contact us via private message.


Otherwise, we will invite you to continue the conversation in private, thus offering you direct and confidential access to our Customer Service which reserves the right not to respond in public.

7. Right of withdrawal pursuant to Articles 52 et seq. of the Consumer Code

7.1
Pursuant to the Article 52 of the Consumer Code, you are entitled to withdraw from the contract concluded with the Seller, without penalty and without specifying the reason, within fourteen (14) days, starting from the day of receipt of the products purchased on mastrocashmereitaly.com. In some specific cases, duly indicated in the Right of Withdrawal section, it will be possible to change the chosen item with another.

7.2
To withdraw from the contract you can use one of the following methods of your choice, in accordance with Article 54 of the Consumer Code: i) use of the Return Form (in compliance with the standard form pursuant to Article 49, paragraph 4 of the Consumer Code) to be completed and sent directly online through mastrocashmereitaly.com site; ii) send to the Seller any other explicit declaration of your decision to withdraw from the contract.
If you choose to use the Return Form to be sent directly online through mastrocashmereitaly.com site, the Seller will send you by email a confirmation of receipt of the request for withdrawal.
If, on the other hand, you choose to send another declaration of withdrawal, the burden of proving the correct and timely exercise of the right of withdrawal will weigh on you.

7.3
Once the right of withdrawal from the contract has been exercised, you shall return the products to the Seller by sending them within fourteen (14) days from when you informed the Seller of your decision to withdraw from the contract.

7.4
The only expenses borne by you are those for returning the purchased products. In the case of international shipments the shipping costs of the products will be reimbursed by the seller, limited to the amount of the standard shipping fee. Any increase of costs for fast shipping shall be borne by the buyer.

7.5
The Right of Withdrawal - in addition to compliance with the terms and conditions set out in Articles 52 et seq. of the Consumer Code, described in paragraphs 7.1, 7.2, 7.3 and 7.4 above - is considered exercised correctly if the following conditions are also fully met:

a. the Return Form sent directly online through mastrocashmereitaly.com website or other explicit declaration of your decision to withdraw from the contract must be correctly completed and sent to the Seller within fourteen (14) days since the date of the receipt of the products;

b. the products must not have been used, worn, washed;

c. the identification tag must still be attached to the products, which is an integral part of the goods;

d. the products must be returned in their original packaging;

e. returned products must be delivered to forwarder within fourteen (14) days from when you informed the Seller of your decision to withdraw from the contract;

f. the products must not be damaged;

g. the products must be returned in the state in which they were delivered.



7.6
If the Right of Withdrawal is exercised in accordance with the methods and terms indicated in this paragraph 7, the Seller shall reimburse any amounts already collected for the purchase of the products according to the methods and terms provided.

7.7
The sums shall be reimbursed to you in the shortest possible time and, in any case, within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal, we will activate the refund procedures, once verified the correct execution of the terms and conditions given above, as indicated in paragraph 8.

7.8
If the methods and terms for the exercise of your right of withdrawal, referred to in a), e) and f) of the previous paragraph 7.5 are not observed, you shall not be entitled to reimbursement of the amounts already paid to the Seller. Within 14 days of sending the email with which you will be informed of non-acceptance of the return, you can choose to re-obtain, at your expense, the products in the state in which they were returned to the Seller, notifying the Seller, according to the methods that will be communicated to you. Otherwise, the Seller may keep the products, in addition to the sums already paid for their purchase.

If the conditions referred to in b), c), d) and g) of the previous paragraph 7.5 are not observed, you shall not be entitled to the full reimbursement of the sums already paid to the Seller. In fact, you shall be liable for the decrease in value of the returned products, consequent to a use of the products other than that necessary in order to allow you to establish the nature, characteristics and functioning of these products. In this case, between 10 and 90 percent of the sums paid by you to the Seller for the purchase of returned products will be deducted from the reimbursement, according to what will be specifically communicated to you by email by the Seller.

Within 14 days of sending the email with which you will be informed of the amount deducted from the reimbursement, you can choose to re-obtain, at your expense, the products in the state in which they were returned to the Seller, notifying the Seller, according to the methods that will be communicated to you. Otherwise, the Seller may keep the products and withhold an amount corresponding to the percentage deducted from the reimbursement.

8. Refund methods and time frames

8.1
After returning the products, the Seller shall make the necessary checks regarding their compliance with the conditions and terms indicated in paragraph 7. In the event that the checks are successfully completed, the Seller will send you, via email, the relative confirmation of acceptance of the returned products and will proceed with the refund. In the event that the checks are not successfully completed, the Seller will inform you via email of the existence of a decrease in value of the returned products, deriving from your failure to comply with the conditions referred to in b) c) d) and g) of the previous paragraph 7.5. At the same time the Seller shall also inform you of the amount that will be deducted from the sums you paid for the purchase of the returned products and make the partial refund; alternatively, without prejudice to the possibility of obtaining, at your expense, the products in the state in which they were returned to the Seller, in accordance with the provisions of paragraph 7.8 above.

8.2
Whatever method of payment you use, the full or partial refund is activated by the Seller pursuant to Article 56, paragraph I of the Consumer Code, in the shortest possible time and in any case within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal after verifying the correct execution of your right of withdrawal and the returned products.

8.3
The Seller makes the refund using the same means of payment as you used for the purchase of the returned products, unless you have expressly agreed with the Seller to use a different means of payment and on condition that you do not incur any additional costs as a result of the refund. If there is no correspondence between the recipient of the products indicated in the order form and the person who have paid the sums due for their purchase, the reimbursement of the sums, in case of exercise of the right of withdrawal, shall be executed by the Seller, in any case, against the person who made the payment.

8.4
We remind you that the value date for the credits and debits involved in the refund will be the same;


8.5
The Customer is responsible for the loss or damage of products sent to the Seller for their return.

9. Privacy

9.1
For information on how we process your personal data, access the Privacy Policy.

9.2
For any other information on our Privacy Policy, you can send requests to the following email address: info@mastrocashmereitaly.com or to our registered office address, Via San Marino 114, 10137, Turin.


10. Applicable law and dispute resolution

10.1
The General Terms and Conditions of Sale are governed by Italian law and in particular by the Consumer Code, Chapter I “Consumer rights in contracts”, with specific reference to the legislation on distance contracts and by Legislative Decree No. 70 of 9 April 2003 on certain aspects concerning electronic commerce.

10.2
In the event of disputes between the Seller and any end user arising from the General Terms and Conditions of Sale, the Seller hereby guarantees, pursuant to Article 14 of Regulation 524/2013, the full acceptance of the Mediation Service of the Arbitration Chamber of the Chamber of Commerce of Turin, which allows a satisfactory agreement to be reached, with the help of a neutral and competent mediator, in a friendly and safe manner.
Please note that the European Commission provides a platform for alternative extra-judicial resolution of disputes, available on the website http://ec.europa.eu/odr

11. Amendment and Update

11.1
The General Terms and Conditions of Sale are amended from time to time also in consideration of possible regulatory changes. The new General Terms and Conditions of Sale shall be effective from the date of publication on mastrocashmereitaly.com.

RIGHT OF WITHDRAWAL

According to the Article 52 of Legislative Decree No. 206 of 6 September 2005 (“Consumer Code”), you have the right to withdraw from the contract signed with the Seller without penalty and without giving any reasons, within fourteen (14) days from the day you received the products purchased on mastrocashmereitaly.com. According to the Article 54 of the Consumer Code, the right of withdrawal may be exercised using one of the following methods of your choice: i) use of the Return Form (in accordance with the standard form pursuant to Article 49, paragraph 4 of the Consumer Code) that you find online in the Customer Service area to be filled out completely in order to obtain the return number (the Seller will send you by email a confirmation of receipt of the request for withdrawal sent via the Return Form); ii) send to the Seller another explicit declaration of your decision to withdraw from the contract, without prejudice, in these cases, that the burden of proving the correct and timely exercise of the right of withdrawal will remain your responsibility.
The products to be returned must be delivered to the courier within fourteen (14) days from the date on which you informed the Seller of your decision to withdraw from the contract. In some specific cases, duly indicated in the Return Form, it will be possible to change the chosen item with another.
According to the Article 59 of the Consumer Code, the right of withdrawal is excluded in the event that you have purchased tailor-made or customized products or sealed goods that are not appropriate for return due to hygienic reasons or related to health protection and have been opened after delivery.

I. Conditions for exercising the right of withdrawal pursuant to Article 52 of the Consumer Code


The right of withdrawal is considered exercised correctly if the following conditions are fully met:

a. within fourteen (14) days of receipt of the products, you shall correctly complete and submit: the Return Form found in the Customer Service area or, alternatively, send another explicit declaration of your decision to withdraw from the contract also by a registered letter to the address of MASTROCASHMEREITALY of Fabrizio Mastrizzi, Via San Marino, 114 - 10137 Turin;

b. the products must not have been used, worn, washed or damaged;
c. the identification tag must still be attached to the products;
d. the products must be returned in their original packaging;

e. returned products must be delivered to the chosen courier within fourteen (14) days from the date on which you informed the Seller of your decision to withdraw from the contract;
f. the products must not be damaged;

g. the products must be returned in the state in which they were delivered.

If you have complied with all the required conditions, MASTROCASHMEREITALY pursuant to the Article 56 of the Consumer Code will reimburse you in full the price of the products purchased, remaining at your expense only the costs of the return, that is to say those for the return of the products purchased to MASTROCASHMEREITALY, unless MASTROCASHMEREITALY has expressly exempted you from such expenses at the time of the purchase and under the further condition that you use the forwarding agent indicated in the Return Form. If you decide to use the courier chosen by MASTROCASHMEREITALY for the shipment of the purchased products, you will be sent a pre-filled waybill by email and you will not have to pay the costs for the return; MASTROCASHMEREITALY will pay the courier, on your behalf, withholding from the refund a sum equal to the cost previously incurred for the delivery to your home of the products purchased. In case you decide to use a different forwarder, you will have to pay the costs of the return personally.

You will be contacted if your return cannot be accepted due to non-compliance with the conditions listed above in a), e), f) and g) of the previous paragraph. In this case, you may choose to get the purchased products back at your expense. If you refuse this shipment, MASTROCASHMEREITALY reserves the right to withhold the products and the sum corresponding to the purchase price of the products.
You will also be contacted if your return cannot be accepted due to non-compliance with the conditions listed above in b), c) and d) of the previous paragraph. In this case, you may choose whether to accept the refund deduction, which will be communicated to you, due to the decrease in value of the returned products, or whether you get back the purchased products at your expense. If you refuse this shipment, MASTROCASHMEREITALY reserves the right to withhold the products and the sum indicated for the refund deduction, due to the decrease in value of the returned products.


II. Refund methods and time frames

According to the Article 56, paragraph III of the Consumer Code, only after MASTROCASHMEREITALY has received your return and checked that all the requirements have been met, you will receive an e-mail confirmation of acceptance of the return and MASTROCASHMEREITALY will proceed with full reimbursement, or, if there is a decrease in the value of the returned products, you will receive an e-mail in which you will be informed of the sum deducted as a refund deduction and MASTROCASHMEREITALY will reimburse the amount due. Whatever payment method you use (credit / debit card, PayPal, bank transfer), the refund is activated by MASTROCASHMEREITALY as soon as possible, and in any case within fourteen (14) days from the date on which it became aware of the exercise of your right of withdrawal, once it is checked that the withdrawal took place in compliance with the above-mentioned conditions.

The actual time for the crediting or the return of the amounts you paid for the purchase of the products depends on the payment methods used:
- purchase by credit/debit card: the time required to view the refund depends on the institution that issued the card. We remind you that the value date for the credits and debits involved in the refund will be the same;
- purchase via PayPal: the refund will be made to your PayPal account and will be immediately visible. The actual refund on the credit card from your PayPal account depends on the institution that issued the card.
- payment by bank transfer: the refund takes place on the current account indicated by you, therefore the refund time depends on the correctness of the data you enter and on the credit institution where you have opened the account.
In the event of a gift, the reimbursement of the sums will be made against the person who made the payment.


III. Conditions for exchange of products

In some specific cases, duly reported in the Return Form, as an alternative to exercising the right of withdrawal, you will have the possibility to exchange the purchased products for others, instead of obtaining a refund of the corresponding price.

The exchange request will take place within the following limits:
a. product exchange shall only apply to purchased products for which this possibility is expressly indicated in the Return Form;
b. you may request the exchange of one or more products purchased only with products of the same model, having different sizes and/or colours. In any case, the options available for the exchange will be indicated in the Return Form;
c. you may request the exchange of one or more purchased products within and no later than fourteen (14) working days from the date of their delivery, by filling out the Return Form, to be sent electronically to MASTROCASHMEREITALY within the aforementioned deadline. The products to be exchanged must be delivered to the courier within fourteen (14) days from the date on which you informed the Seller of your decision to exchange the products.

d. you may submit only one exchange request for each product purchased;
e. the products for which you request an exchange must be returned to MASTROCASHMEREITALY in their original packaging, they must not have been used, worn, washed or damaged, and the identification tag must still be attached;
f. the products to be exchanged that are part of a single order must be sent to MASTROCASHMEREITALY in a single shipment. MASTROCASHMEREITALY reserves the right not to accept products of the same order, sent for exchange at different times.

If all the above conditions are correctly applied, once the Return Form containing your exchange request has been filled out and sent, MASTROCASHMEREITALY will process the same exchange request by sending you a confirmation email for that purpose.

IV. Time frames and methods for obtaining the exchange

After MASTROCASHMEREITALY has received the products you want to exchange and checked that all the requirements stated above have been met, MASTROCASHMEREITALY shall check the actual availability of the products regarding the size and/or colour you have selected.

In the event that the product or products selected for the exchange are not available, MASTROCASHMEREITALY will not be able to accept your exchange request and will therefore reimburse the price of the originally purchased and not replaceable product or products, in accordance with the provisions of the Consumer Code and under the conditions laid down in section I and II of this disclosure.

In the event that the product or products selected for the exchange are available, MASTROCASHMEREITALY will be able to accept your exchange request and will therefore send you an email confirming the shipment of the replacement products. The shipment will take place in this case within thirty (30) days from the date on which MASTROCASHMEREITALY was made aware of your exchange request, once it has been verified that it has taken place in compliance with the conditions set out above in section III of this disclosure. The shipping costs of the replacement products will be borne by MASTROCASHMEREITALY, that will select the relevant courier.

You will be contacted in the event that your exchange request cannot be accepted due to non-compliance with the conditions listed above in section III of this disclosure. In this case, you may choose to get back the products you intended to exchange at your expense. In the event that you refuse this shipment, MASTROCASHMEREITALY reserves the right to keep the products and, also by using one of the hypotheses described above in section I of this disclosure, it may also withhold the amount corresponding to the purchase price of the products, or the amount indicated for the refund deduction due to the decrease in value of the returned products.

The replacement product or products may be subject to subsequent return pursuant to the Article 52 of the Consumer Code and in accordance with the provisions of the previous Sections I and II.

V. Product Identification Tag

All products offered for sale by MASTROCASHMEREITALY are provided with an identification tag, which is an integral part of the good. Please try on the product without removing the tag. We also remind you that, pursuant to the Article 57, paragraph II, of the Consumer Code, you will be liable for any decrease in value of the products returned to the Seller consequent to a use of the products other than that necessary to ascertain their nature, characteristics and functioning.

VI. RETURN OF PRODUCTS

Returns can be sent by the courier indicated by MASTROCASHMEREITALY, using the prepaid and preprinted waybill that will be sent to you via email. This method will allow MASTROCASHMEREITALY to pay, on your behalf, the shipment and to check at any time where your package is. As an alternative, if you decide to use, for the return of the products, a forwarder other than the one indicated by MASTROCASHMEREITALY, you will have to pay the costs of the return personally and bear the responsibility in case of loss or damage to the products during transport.

VII. Consumer Code

These Conditions for exercising the right of withdrawal, which are an integral part of the General Terms and Conditions of Sale, are governed by Italian law and in particular by the Consumer Code, Chapter I “Consumer rights in contracts”.Under construction, available soon.